Find quick answers to the most common questions about XPODS and our products
Yes. We only carry genuine, high-quality products sourced from trusted suppliers. Quality and consistency are at the core of everything we offer.
Due to packaging regulations and supply chain differences, some products may vary slightly in appearance—but the quality and contents remain the same.
Absolutely. All orders are shipped in plain, unmarked packaging to ensure your privacy.
No. There is no indication of the contents on the outside of the package.
Yes. Our website uses secure encryption to protect your personal and payment information at all times.
We accept major payment methods. All transactions are processed securely.
If your order has not yet been processed, we may be able to assist. Please contact our support team as soon as possible.
Orders are typically processed within a few business days and shipped promptly. Delivery times vary depending on your location.
Yes, we ship nationwide.
Yes. Once your order ships, you will receive a tracking number so you can follow your delivery.
If there are any issues with your order, contact us and we’ll make it right. Customer satisfaction is our priority.
If your shipment is lost or delayed, our team will work with you to resolve the issue quickly.
Yes. We work with retail stores and distributors across Canada. Contact us directly for wholesale pricing and partnership opportunities.
Our support team is available to assist you with any questions. Reach out via email or through our contact page.
We aim to respond as quickly as possible—typically within 24–48 hours.
Explore our wide range of products and find what fits your style.
We’re here to elevate your vape experience.
