Age Verification & Legal Compliance Policy

Shop XPODS

Shop XPODS Website: www.shopxpods.com Last Updated: August 2026 Shop XPODS (“XPODS,” “we,” “our,” or “us”) is committed to complying with applicable federal, provincial, and territorial laws governing the advertising, sale, distribution, shipping, and delivery of vaping and nicotine products in Canada. Because products sold through our website are age-restricted, we have implemented measures intended to ensure that these products are sold and delivered only to eligible adult customers and legally authorized businesses.

1. Adult-Only Website

The Shop XPODS website and its vaping and nicotine products are intended exclusively for adults. Customers must be at least 19 years old to access age-restricted areas of the Site or place an order. However, where the legal purchasing age in the customer’s province or territory is higher than 19, the higher minimum age applies. By entering the Site, creating an account, submitting a wholesale application, or placing an order, you confirm that:

• You meet the minimum legal purchasing age applicable in your province or territory
• You are legally permitted to purchase and possess the products ordered
• The information you provide for age verification is accurate
• You are purchasing the products for yourself or for a legally authorized business
• You will not provide, resell, or otherwise supply age-restricted products to a minor

Misrepresenting your age or purchasing age-restricted products for a minor is strictly prohibited.

2. Minimum Legal Age

The minimum legal age for purchasing vaping and nicotine products varies across Canada. Shop XPODS applies a minimum age requirement of 19 years. Customers must also meet any higher minimum age imposed by the province or territory where the products are purchased, shipped, delivered, possessed, or resold. Where applicable law requires customers to be at least 21 years old, Shop XPODS will not complete a sale or delivery to anyone below that age. It is the customer’s responsibility to understand and comply with the laws that apply at the shipping destination.

3. Retail Customer Verification

Retail customers may be required to complete one or more age-verification steps before an order is accepted, processed, shipped, or delivered. Verification methods may include:

• An age-confirmation screen when entering the Site
• Confirmation of date of birth
• Account-based age verification
• Verification during checkout
• Government-issued photo identification
• Verification through an authorized third-party age-verification provider
• Adult-signature service at delivery
• Identification inspection by the shipping carrier
• Additional verification requested by Shop XPODS customer support

Completing the website age-confirmation screen does not guarantee that an order will be approved. Shop XPODS may request additional evidence of age or identity at any time.

4. Identification Requirements

When identification is requested, customers must provide valid government-issued photo identification showing their name, photograph, and date of birth. Acceptable identification may include:

• Driver’s licence
• Provincial or territorial identification card
• Passport
• Permanent resident card
• Other valid government-issued photo identification accepted by Shop XPODS or the delivery carrier

The name and other information on the identification may be required to match the information associated with the order. Expired, altered, damaged, incomplete, fraudulent, or unreadable identification will not be accepted. Health cards will not be requested or accepted where their collection or use for identification is prohibited by applicable law.

5. Age Verification at Delivery

Orders containing vaping or nicotine products may require age verification and an adult signature when delivered. The person accepting the package may be required to:

• Be physically present at the delivery address or designated pickup location
• Meet the applicable minimum legal age
• Present valid government-issued photo identification
• Sign for the shipment
• Match the customer or authorized recipient information associated with the order

Packages must not be accepted by minors. Shipping carriers may refuse delivery when:

• No eligible adult is available
• Valid identification is not presented
• The recipient does not meet the applicable legal age
• The recipient’s identity cannot be confirmed
• The recipient refuses to sign for the package
• The carrier’s age-verification requirements are not satisfied

Shop XPODS is not responsible for additional shipping, return, age-verification, or handling charges resulting from an unsuccessful delivery.

6. Prohibition on Third-Party Purchases

Customers must not purchase products:

• On behalf of a minor
• For delivery to a minor
• For use by a minor
• Using another person’s identification
• Using false age or identity information
• For resale through an unauthorized or unlawful business
• For shipment to a location where the product is prohibited

Shop XPODS may cancel an order when the billing customer, account holder, identification holder, payment cardholder, recipient, or delivery details cannot be reasonably verified.

7. Wholesale Accounts

Shop XPODS may supply products to approved retailers, distributors, and other legally authorized businesses. Wholesale applicants may be required to provide:

• Registered business name
• Business address
• Business registration documents
• Business number or tax information
• Retail or reseller permits
• Authorized representative information
• Government-issued identification
• Proof of legal age
• Store or distribution information
• Compliance documents
• Additional information reasonably required to verify the business

Submission of a wholesale application does not guarantee approval. Shop XPODS may approve, reject, suspend, restrict, or terminate a wholesale account based on compliance, verification, payment, security, legal, or operational concerns.

8. Wholesale Customer Responsibilities

Wholesale customers agree to:

• Operate as legally registered and authorized businesses
• Maintain any licences, registrations, approvals, and permits required for their operations
• Verify the age of every retail purchaser where required
• Refuse sales to minors
• Comply with applicable advertising and promotion restrictions
• Comply with applicable product display restrictions
• Sell products only in jurisdictions where those products may legally be sold
• Maintain appropriate sales and compliance records
• Comply with packaging, labelling, nicotine concentration, excise stamp, and tax requirements
• Avoid altering, removing, covering, transferring, or reusing excise stamps
• Avoid modifying product packaging or required health warnings
• Notify Shop XPODS of changes to their business registration or authorization
• Cooperate with reasonable compliance reviews

Wholesale customers are independently responsible for ensuring that their retail and resale activities comply with all applicable laws. Approval by Shop XPODS does not constitute legal advice or confirmation that a wholesale customer is authorized to operate in every jurisdiction.

9. Product and Jurisdictional Restrictions

Not every product may be sold or shipped to every Canadian province, territory, municipality, or postal code. Restrictions may apply based on:

• Product type
• Nicotine concentration
• Flavour
• Packaging
• Labelling
• Excise stamp requirements
• Provincial or territorial tax requirements
• Retail licensing requirements
• Advertising or display restrictions
• Delivery and adult-signature availability

Shop XPODS may restrict product availability based on the customer’s shipping destination. An item appearing on the Site does not guarantee that it may legally be purchased or delivered in every jurisdiction.

10. Canadian Legal Compliance

Shop XPODS seeks to operate in accordance with applicable laws and regulations, including, where relevant:

• Tobacco and Vaping Products Act
• Canada Consumer Product Safety Act
• Excise Act, 2001
• Nicotine Concentration in Vaping Products Regulations
• Vaping Products Labelling and Packaging Regulations
• Vaping Products Promotion Regulations
• Excise Duties on Vaping Products Regulations
• Applicable federal product-reporting requirements
• Applicable provincial and territorial vaping legislation
• Applicable consumer protection, privacy, tax, shipping, and e-commerce laws

The applicable legal requirements may vary based on the product, customer, business activity, and shipping destination.

11. Product Packaging and Excise Stamps

Products sold in Canada may be required to carry appropriate:

• Health warnings
• Nicotine concentration statements
• Ingredient information
• Hazard symbols
• Child-resistant packaging
• Manufacturer or importer information
• Federal or provincial vaping excise stamps

Customers and wholesale account holders must not remove, alter, obscure, transfer, reproduce, or misuse required labels, warnings, packaging, or excise stamps. Shop XPODS may refuse to accept returns where regulated packaging, seals, labels, or stamps have been removed, damaged, or altered.

12. No Health or Smoking-Cessation Claims

Unless expressly authorized for that purpose under Canadian law, products sold by Shop XPODS are not marketed as medical products, smoking-cessation treatments, or therapeutic products. Nothing on the Site should be interpreted as medical advice. Customers should consult an appropriate healthcare professional regarding questions about nicotine use, vaping, addiction, pregnancy, medications, or existing health conditions.

13. Refusal or Cancellation of Orders

Shop XPODS may refuse, hold, restrict, or cancel an order when:

• The customer does not meet the minimum legal age
• Age or identity verification cannot be completed
• False, inconsistent, or incomplete information is provided
• The order appears to have been placed on behalf of a minor
• The transaction appears fraudulent or unauthorized
• The payment method cannot be verified
• The product cannot legally be shipped to the destination
• Required adult-signature delivery is unavailable
• Wholesale account information cannot be confirmed
• The order appears to violate applicable laws or regulations
• Shop XPODS identifies a safety, compliance, or security concern

Where an order is cancelled, any eligible refund will be processed according to our refund and cancellation policies. Payment-processing, shipping, verification, restocking, or administrative fees may remain non-refundable where permitted by law.

14. Account Suspension or Termination

Shop XPODS may suspend, restrict, or terminate an account when the account holder:

• Provides false age, identity, or business information
• Attempts to purchase products for a minor
• Uses another person’s identification without authorization
• Violates applicable laws
• Resells products unlawfully
• Misuses excise stamps or regulated packaging
• Circumvents product or shipping restrictions
• Engages in fraudulent or abusive conduct
• Violates this policy or other Shop XPODS terms

Serious or repeated violations may be reported to the appropriate payment provider, shipping carrier, regulatory authority, or law-enforcement agency where permitted or required by law.

15. Cooperation With Authorities

Shop XPODS may preserve and disclose relevant order, customer, account, verification, or transaction information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Cooperate with regulatory inspections
• Investigate suspected fraud
• Prevent sales to minors
• Protect customers and the public
• Enforce our legal rights
• Respond to court orders, warrants, subpoenas, or other lawful processes

Any disclosure of personal information will be handled in accordance with our Privacy Policy and applicable privacy law.

16. Customer Responsibility

Customers are responsible for confirming that their purchase, possession, use, delivery, and resale of products comply with the laws applicable to them. Laws may change and may differ between provinces, territories, and municipalities. Customers should not rely solely on information provided on the Site as legal advice.

17. Changes to This Policy

Shop XPODS may modify this Age Verification and Legal Compliance Policy to reflect changes to:

• Laws and regulations
• Product requirements
• Age-verification procedures
• Shipping-carrier requirements
• Wholesale account procedures
• Business operations
• Compliance and security practices

Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site after a revised policy is posted constitutes acknowledgment of the updated policy.

18. Contact Information

For questions about age verification, wholesale account verification, product restrictions, or legal compliance, please contact: Shop XPODS Website: www.shopxpods.com Email: [Insert customer service or compliance email address] Please include your order number or wholesale account information when contacting us about an existing transaction.