Shipping & Tracking

Shop XPODS

Website: www.shopxpods.com Last Updated: August 2026

Shipping Within Canada

Shop XPODS ships eligible orders across Canada using trusted national and regional shipping carriers, including:

• Canada Post
• UPS
• FedEx
• Other approved delivery providers where available

Available shipping methods and costs are calculated and displayed during checkout based on factors such as:

• Shipping destination
• Order size and weight
• Selected delivery service
• Carrier availability
• Applicable age-verification requirements

Shop XPODS reserves the right to select or change the shipping carrier used for an order based on destination, service availability, regulatory requirements, and operational considerations.

Free Shipping

Shop XPODS may offer free shipping on qualifying wholesale orders.

Ontario

Free shipping on wholesale orders over $1,000 before applicable taxes.

All Other Provinces and Territories

Free shipping on wholesale orders over $2,000 before applicable taxes. Unless otherwise stated, free shipping eligibility is calculated after discounts and before applicable taxes. Additional charges may apply to:

• Remote or rural delivery areas
• Oversized or unusually heavy shipments
• Special handling requirements
• Age-verified delivery services
• Reshipments caused by incorrect customer information
• Locations subject to carrier surcharges

Free shipping offers may not be combined with certain promotions unless otherwise stated. Shop XPODS reserves the right to modify, suspend, or discontinue free shipping offers at any time.

Order Processing Times

Processing times are separate from carrier delivery times. Orders are generally processed within 1–3 business days after:

• Payment has been successfully confirmed
• Age or identity verification requirements have been completed
• Any required wholesale account review has been completed
• Product availability has been confirmed

Orders placed after business hours, on weekends, or on statutory holidays will begin processing on the next business day. Processing may take longer during:

• Sales and promotional events
• Holiday periods
• High-volume ordering periods
• Inventory verification
• Payment or fraud-prevention reviews
• Age-verification or account-verification reviews

Estimated Shipping Times

Estimated shipping times within Canada are generally between 1–7 business days after the order has been processed and transferred to the carrier. Delivery times may vary depending on:

• Shipping destination
• Selected shipping service
• Carrier schedules
• Weather conditions
• Remote-area accessibility
• Regulatory inspections
• Service disruptions
• Events beyond our reasonable control

Shipping and delivery dates are estimates only. Shop XPODS does not guarantee delivery by a specific date unless an expressly guaranteed shipping service has been purchased and accepted by the carrier. Orders are not normally processed or shipped on weekends or statutory holidays.

Age Verification and Adult Signature

Shop XPODS sells age-restricted vaping and nicotine products. Orders may require age verification before processing, at the time of delivery, or both. The recipient may be required to:

• Be at least the minimum legal purchasing age in the applicable province or territory
• Present valid government-issued photo identification
• Sign for the shipment
• Match the name or delivery information associated with the order

Delivery drivers and shipping carriers may refuse to release a package when:

• Valid identification is not provided
• The recipient does not meet the applicable legal age requirement
• The recipient’s identity cannot be verified
• The carrier’s delivery requirements are not satisfied

Packages containing age-restricted products must not be received by minors. Additional age-verification or signature fees may be included in the shipping cost displayed during checkout.

Tracking Your Order

Once an order has been shipped, a tracking number will generally be sent to the email address associated with the order or customer account. Registered customers may also be able to view order status and tracking details through their account dashboard at: www.shopxpods.com Tracking information may take up to 24 hours to become active after the shipping confirmation has been issued. Shop XPODS is not responsible for delays in tracking updates caused by the shipping carrier.

Customer Responsibility

Customers are responsible for providing complete and accurate information when placing an order, including:

• Full legal name
• Email address
• Telephone number
• Billing address
• Shipping address
• Apartment, unit, or suite number
• Postal code
• Delivery instructions
• Age-verification information where required

Customers must review all order and shipping information before submitting an order. Shop XPODS is not responsible for delivery problems, delays, losses, or additional charges resulting from:

• Incorrect addresses
• Incomplete shipping information
• Missing apartment or unit numbers
• Incorrect postal codes
• Customer ordering errors
• Failure to provide valid identification
• Failure to accept or collect a shipment
• Unauthorized refusal of delivery

Orders cannot normally be modified after they have been processed or transferred to the shipping carrier. Customers should contact Shop XPODS immediately after placing an order when a correction is required. We cannot guarantee that requested changes can be completed.

Failed Delivery Attempts

The shipping carrier may make one or more delivery attempts or direct the recipient to collect the package from an authorized pickup location. It is the customer’s responsibility to:

• Monitor the tracking information
• Be available to receive the shipment
• Present valid identification where required
• Collect the package within the carrier’s holding period

Shop XPODS is not responsible for packages returned because the customer failed to accept or collect the shipment.

Returned Shipments

A shipment may be returned to Shop XPODS because of:

• Incorrect or incomplete shipping information
• Failed delivery attempts
• Failure to collect the package
• Refusal of delivery
• Failure to provide valid identification
• Failure to meet the applicable legal age requirement
• Carrier restrictions
• Undeliverable addresses

When a shipment is returned, the customer may request that the order be resent, subject to:

• New shipping charges
• Additional handling fees
• Age-verification fees
• Carrier return fees
• Confirmation of corrected shipping information

Alternatively, an eligible refund may be requested. Refunds for returned shipments may be subject to a 15% restocking and processing fee. Original shipping charges, return shipping charges, age-verification fees, and carrier charges are generally non-refundable. Products must be returned in their original, unopened, unused, and resalable condition to qualify for a refund. Refund, cancellation, or reshipment requests must be submitted by the customer or authorized account holder using the contact information associated with the order.

Lost, Stolen, or Missing Packages

Customers should review the tracking information and contact the shipping carrier when a package is marked as delivered but cannot be located. Before contacting Shop XPODS, customers should:

• Check the delivery location
• Check with household members
• Check with building management or reception
• Check nearby secure delivery areas
• Contact the shipping carrier
• Allow reasonable time for delayed tracking updates

Shop XPODS will assist with eligible carrier investigations where possible. However, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier. Claims for lost or missing shipments must be submitted within the carrier’s applicable claim period.

Damaged Shipments

Customers must inspect packages promptly after delivery. When an order arrives damaged, customers should contact Shop XPODS as soon as possible and provide:

• Order number
• Description of the damage
• Photographs of the outer shipping package
• Photographs of the shipping label
• Photographs of the damaged products
• Photographs of the internal packaging

Customers should retain all products and packaging until the claim has been reviewed. Claims may be denied when required evidence is not provided or when the product and packaging have been discarded.

Shipping Restrictions

Vaping products, nicotine products, and related merchandise may be subject to federal, provincial, territorial, or local laws and shipping restrictions. Shop XPODS may refuse, hold, modify, or cancel an order when:

• Shipping the product to the destination is prohibited or restricted
• The customer does not satisfy age-verification requirements
• The shipping carrier cannot provide the required adult-signature service
• The order appears fraudulent or unauthorized
• Regulatory or compliance concerns arise
• The product cannot legally be sold or delivered in the customer’s location

Not all products may be available for delivery to every province, territory, municipality, or postal code. Customers are responsible for confirming that the products they order may legally be purchased, possessed, and received in their location.

Order Cancellations

Cancellation requests must be submitted as soon as possible after an order is placed. An order cannot be cancelled after it has:

• Entered fulfillment
• Been packed
• Been assigned to a shipping carrier
• Been shipped

Approved cancellations may be subject to payment-processing, administrative, or restocking fees where permitted.

Contact Us

For questions about shipping, tracking, returned packages, or delivery concerns, please contact: Shop XPODS Website: www.shopxpods.com Email: [Insert customer service email address] Please include your order number when contacting us about an existing order.