Shop XPODS (“XPODS,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of visitors, customers, wholesale partners, and other individuals who interact with our website at www.shopxpods.com (the “Site”).
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information obtained through the Site and our related services.
By accessing or using the Site, creating an account, submitting a wholesale application, or placing an order, you acknowledge the practices described in this Privacy Policy.
We may collect the following categories of information when you visit the Site, create an account, place an order, contact us, subscribe to marketing communications, or apply for a wholesale account.
Personal information is information that identifies you or could reasonably be associated with you. This may include:
Full name
Email address
Telephone number
Date of birth or age-confirmation information
Billing address
Shipping address
Account username and login information
Order and transaction history
Customer service communications
Marketing preferences
Information submitted through forms on the Site
We collect only the information that is reasonably necessary to operate our business, provide our services, meet legal requirements, and protect the Site and our customers.
When you make a purchase, payment information may be collected and processed by our third-party payment service providers.
Depending on the payment method used, this information may include:
Name of the cardholder
Billing address
Payment card type
Expiration date
Partial or masked payment card number
Transaction authorization information
XPODS does not necessarily receive or store complete payment card numbers or security codes. Payment information is handled according to the policies and security procedures of the applicable payment processor.
The products offered through the Site are intended only for adults who are legally permitted to purchase vaping and nicotine products.
We may collect or process information necessary to verify that you meet the applicable minimum legal age. This may include:
Date of birth
Age-confirmation responses
Government-issued identification details
Verification results provided by an age-verification service
Signature or identification confirmation upon delivery
We may refuse, cancel, or withhold an order when age eligibility cannot be verified.
When you apply for or maintain a wholesale account, we may collect information about you and your business, including:
Business or legal name
Business address
Business registration information
Business number or tax information
Retail or reseller information
Authorized representative details
Wholesale account credentials
Purchase and order history
Compliance documents
Information necessary to confirm eligibility to purchase products for resale
When you access or use the Site, certain technical information may be collected automatically, including:
Internet Protocol address
Browser type and version
Device type
Operating system
Referring website
Pages viewed
Products viewed
Links clicked
Date and time of visits
Time spent on the Site
Shopping cart activity
Approximate geographic location
Website errors and performance information
This information helps us operate, secure, analyze, and improve the Site.
We may collect information:
Directly from you when you create an account, place an order, submit a form, apply for wholesale access, or contact us
Automatically through cookies, analytics technologies, server logs, and similar tools
From payment processors, shipping providers, age-verification providers, fraud-prevention services, and other service providers
From publicly available business records when reviewing wholesale applications
From marketing, advertising, or referral partners where permitted by law
We may collect and use personal information for purposes including:
Operating and maintaining the Site
Creating and managing customer accounts
Processing and fulfilling retail and wholesale orders
Processing payments, refunds, and transaction authorizations
Verifying age and purchase eligibility
Arranging shipping and delivery
Confirming identity when an order is delivered
Communicating about orders, accounts, returns, refunds, or inquiries
Reviewing and managing wholesale applications
Maintaining customer and wholesale purchasing records
Providing customer support
Preventing fraud, unauthorized transactions, and misuse of the Site
Protecting the security of customer accounts and our systems
Personalizing website content and product recommendations
Measuring website traffic, performance, and customer engagement
Improving our products, services, website functionality, and customer experience
Sending newsletters, product announcements, promotions, and special offers where permitted
Managing contests, promotions, loyalty programs, or discount programs
Enforcing our Terms and Conditions and other policies
Complying with legal, regulatory, tax, record-keeping, and reporting obligations
Establishing, exercising, or defending legal claims
We will not use personal information for a materially different purpose without obtaining any consent required by applicable law.
Where required, we obtain consent before collecting, using, or disclosing personal information.
When you subscribe to our mailing list or agree to receive promotional communications, we may send you information about:
New products and flavours
Restocked products
Discounts and promotional offers
Bundles and loyalty offers
Wholesale opportunities
Company announcements
You may withdraw your consent to receive promotional communications at any time by:
Selecting the unsubscribe link included in an email
Updating your communication preferences where available
Contacting us using the information provided below
Withdrawing consent from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, security notifications, or responses to customer-service inquiries.
XPODS does not sell or rent personal information to third parties.
We may disclose information in the circumstances described below.
We may share information with trusted service providers that perform services on our behalf, including:
Website hosting and maintenance
E-commerce platform services
Payment processing
Age and identity verification
Fraud detection and transaction monitoring
Shipping, courier, and logistics services
Email and marketing services
Customer support
Website analytics
Cloud storage and data processing
Information technology and cybersecurity services
Accounting, legal, insurance, and professional services
These service providers are permitted to use personal information only as necessary to perform services for us, subject to their contractual and legal obligations.
We may provide your name, shipping address, telephone number, email address, order information, and age-verification requirements to shipping carriers or delivery providers.
Delivery personnel may request identification or a signature before releasing products.
We may disclose information where reasonably necessary to:
Comply with applicable Canadian laws and regulations
Respond to lawful requests, warrants, subpoenas, or court orders
Cooperate with government agencies, law-enforcement authorities, or regulatory bodies
Investigate suspected fraud or unlawful activity
Protect the rights, safety, property, and security of XPODS, our customers, or other individuals
Enforce our agreements, policies, and legal rights
Personal information may be disclosed as part of a proposed or completed business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or transfer of business operations.
Where required, appropriate safeguards will be applied to information disclosed as part of such a transaction.
The Site may use cookies, pixels, local storage, analytics tools, and similar technologies.
These technologies may help us:
Keep customers signed in
Remember preferences
Maintain shopping-cart contents
Process orders
Understand how visitors use the Site
Measure website traffic and performance
Diagnose errors and technical problems
Prevent fraudulent activity
Personalize content and product displays
Measure the effectiveness of advertising or marketing campaigns
Some cookies are necessary for the Site to function. Other cookies may be used for analytics, personalization, or marketing.
You may control or disable cookies through your browser settings. Disabling cookies may affect shopping-cart functionality, account access, checkout, and other Site features.
We may use third-party analytics or advertising services to understand how the Site is used and to improve our marketing activities.
These providers may collect information through cookies or similar technologies, including:
IP address
Device information
Browser information
Pages or products viewed
Interactions with advertisements
Referring websites
Purchase or conversion activity
The collection and use of information by these providers are also governed by their respective privacy policies and settings.
Some service providers may store or process personal information outside your province or outside Canada.
As a result, personal information may be subject to the laws of the jurisdiction where it is stored or processed and may be accessible to courts, law-enforcement authorities, or government agencies in that jurisdiction.
We take reasonable steps to require service providers to protect personal information using appropriate contractual, administrative, and technical safeguards.
XPODS uses reasonable administrative, technical, and physical safeguards designed to protect personal information against:
Loss
Theft
Misuse
Unauthorized access
Unauthorized disclosure
Unauthorized copying
Modification
Destruction
These safeguards may include access restrictions, account authentication, secure hosting, encrypted communications, security monitoring, backups, and service-provider controls.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information through the Site at your own risk.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
You should:
Use a strong and unique password
Avoid sharing your password with others
Sign out when using a shared device
Notify us promptly if you suspect unauthorized access
We reserve the right to suspend or restrict accounts where unauthorized use, fraud, or a security risk is suspected.
We retain personal and business information only for as long as reasonably necessary to:
Complete transactions and fulfill orders
Maintain customer and wholesale accounts
Provide customer service
Resolve disputes
Prevent fraud
Enforce our agreements
Maintain business, tax, accounting, and compliance records
Meet legal and regulatory obligations
Retention periods may differ depending on the nature of the information and the purpose for which it was collected.
When information is no longer required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements and technical limitations.
Subject to applicable Canadian privacy laws, you may have the right to:
Request access to personal information held about you
Ask how your personal information has been used or disclosed
Request correction of inaccurate or incomplete information
Withdraw consent for certain uses of your personal information
Request closure of your customer account
Submit a question or complaint about our privacy practices
We may need to verify your identity before responding to a request.
Certain information may not be deleted immediately where it must be retained for legal, tax, fraud-prevention, transaction, regulatory, or record-keeping purposes.
The Site and its products are intended exclusively for adults who meet the minimum legal age required to purchase vaping or nicotine products in their province or territory.
The Site is not directed to minors, and XPODS does not knowingly collect personal information from individuals who are under the applicable legal purchasing age.
If we discover that information has been submitted by an ineligible minor, we may delete the information, close the account, and cancel any associated order.
Parents or legal guardians who believe a minor has submitted personal information may contact us to request that the information be reviewed and removed.
The Site may contain links to websites, payment platforms, social-media services, or other services operated by third parties.
XPODS is not responsible for the content, security, or privacy practices of third-party websites. We encourage you to review the privacy policy of each third-party service before providing personal information.
If we become aware of a security incident involving personal information, we will investigate and respond in accordance with applicable law.
Where legally required, we may notify affected individuals and the appropriate privacy or regulatory authorities.
XPODS may update this Privacy Policy periodically to reflect changes to:
Our products or services
Our website features
Our business operations
Our service providers
Applicable legal or regulatory requirements
Our privacy and security practices
The revised policy will be posted on this page with an updated “Last Updated” date.
Your continued use of the Site after an updated Privacy Policy is posted means that you acknowledge the revised policy.
For questions, privacy requests, corrections, complaints, or concerns about this Privacy Policy or our handling of personal information, please contact:
Shop XPODS
Website:
www.shopxpods.com
Email:
[Insert customer service or privacy email address]
You may also contact us through the Contact Us page available on the Site.
